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» Pulse: Mining Customer Opinions from Free Text
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IDA
2005
Springer
13 years 9 months ago
Pulse: Mining Customer Opinions from Free Text
Abstract. We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the ...
Michael Gamon, Anthony Aue, Simon Corston-Oliver, ...
DEXA
2008
Springer
151views Database» more  DEXA 2008»
13 years 6 months ago
Extraction of Opposite Sentiments in Classified Free Format Text Reviews
Opinion mining received well attention in finding personal opinions from user generated content. These opinions contain valuable information for improving and/or comparing the prod...
Dong (Haoyuan) Li, Anne Laurent, Mathieu Roche, Pa...
KDD
2009
ACM
266views Data Mining» more  KDD 2009»
13 years 11 months ago
OpinionMiner: a novel machine learning system for web opinion mining and extraction
Merchants selling products on the Web often ask their customers to share their opinions and hands-on experiences on products they have purchased. Unfortunately, reading through al...
Wei Jin, Hung Hay Ho, Rohini K. Srihari
AAAI
2004
13 years 5 months ago
Mining Opinion Features in Customer Reviews
It is a common practice that merchants selling products on the Web ask their customers to review the products and associated services. As e-commerce is becoming more and more popu...
Minqing Hu, Bing Liu
KDD
2004
ACM
192views Data Mining» more  KDD 2004»
14 years 4 months ago
Mining and summarizing customer reviews
Merchants selling products on the Web often ask their customers to review the products that they have purchased and the associated services. As e-commerce is becoming more and mor...
Minqing Hu, Bing Liu