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NOSSDAV
1993
Springer
13 years 9 months ago
A Multimedia Enhanced Transport Service in a Quality of Service Architecture
For applications relying on the transfer of multimedia, and in particular continuous media, it is essential that quality of service (QoS) is guaranteed system-wide, including end-s...
Andrew T. Campbell, Geoff Coulson, David Hutchison
MANSCI
2008
116views more  MANSCI 2008»
13 years 4 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
GRID
2007
Springer
13 years 4 months ago
Quality of Service Negotiation for Commercial Medical Grid Services
The GEMSS project has developed a service-oriented Grid that supports the provision of medical simulation services by service providers to clients such as hospitals. We outline the...
Stuart E. Middleton, Mike Surridge, Siegfried Benk...
NOMS
2000
IEEE
121views Communications» more  NOMS 2000»
13 years 9 months ago
Providing quality of service monitoring: challenges and approaches
Future integrated services networks will need to provide quality of service (QoS) guarantees to multimedia applications. To ensure that the contracted QoS is sustained, it is not ...
Yuming Jiang, Chen-Khong Tham, Chi Chung Ko
SERVICES
2010
105views more  SERVICES 2010»
13 years 2 months ago
Ensuring Resource-Level Quality for Services on Grids
Abstract--Service-Oriented Architectures address the development of distributed and dynamic service-based applications. Due to the dynamics of their environments, services should b...
Andre Lage Freitas, Jean-Louis Pazat, Nikos Parlav...