Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...
—Quality of Service (QoS) is becoming increasingly important with the rise of multimedia applications (e.g., voice over IP (VoIP), video conferencing, online gaming, and Internet...
Jarmo Prokkola, Mikko Hanski, Marko Jurvansuu, Mil...