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TELSYS
2002
99views more  TELSYS 2002»
13 years 4 months ago
Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials
We consider a Markovian multiserver queueing model with time dependent parameters where waiting customers may abandon and subsequently retry. We provide simple fluid and diffusion ...
Avishai Mandelbaum, William A. Massey, Martin I. R...
QUESTA
2010
112views more  QUESTA 2010»
13 years 3 months ago
Admission control for a multi-server queue with abandonment
In a M/M/N+M queue, when there are many customers waiting, it may be preferable to reject a new arrival rather than risk that arrival later abandoning without receiving service. O...
Yasar Levent Koçaga, Amy R. Ward
QUESTA
2006
103views more  QUESTA 2006»
13 years 4 months ago
Heavy Tails in Multi-Server Queue
Abstract. In this paper, the asymptotic behaviour of the distribution tail of the stationary waiting time W in the GI/GI/2 FCFS queue is studied. Under subexponential-type assumpti...
Serguei Foss, Dmitry Korshunov
WSC
2008
13 years 7 months ago
REal-time delay estimation in call centers
We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
Rouba Ibrahim, Ward Whitt
ORL
2007
84views more  ORL 2007»
13 years 4 months ago
The price of anarchy in an exponential multi-server
We consider a single multi-server memoryless service station. Servers have heterogeneous service rates. Arrivals are routed to one of the servers, and the routing decisions are no...
Moshe Haviv, Tim Roughgarden