12 search results - page 1 / 3 » Queueing Models of Call Centers: An Introduction |
ANOR
2002
13 years 5 months ago
2002
WSC
2008
13 years 7 months ago
2008
We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
EOR
2010
13 years 5 months ago
2010
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
MANSCI
2008
13 years 5 months ago
2008
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
MASCOTS
2007
13 years 6 months ago
2007
— We present a tool, PerfCenter, that takes as input the deployment, configuration, message flow and workload details of the hardware and software servers in an application hos...