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» Real-Time Strategy and Practice in Service Grid
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CSCW
2000
ACM
13 years 9 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
GLOBECOM
2010
IEEE
13 years 2 months ago
Column Generation for Dimensioning Resilient Optical Grid Networks with Relocation
Nowadays, the Quality of Service (QoS) in Optical Grids has become a key issue. An important QoS factor is the resiliency, namely the ability to survive from certain network failur...
Brigitte Jaumard, Jens Buysse, Ali Shaikh, Marc De...