This paper presents the refinement and validation of a model for Quality of e-Government Services (QeGS). We built upon our previous work where a conceptualized model was identifie...
An e-Government portal represents not only a reputable public image of the sovereignty of a region, it is responsible for serving many users from local citizens and beyond, in a r...
A critical element in the evolution of e-governmental services is the development of sites that better serve the citizens’ needs. To deliver superior service quality, we must fir...
Resource pools are computing environments that offer virtualized access to shared resources. When used effectively they can align the use of capacity with business needs (flexi...
Jerry Rolia, Ludmila Cherkasova, Martin F. Arlitt,...