Sciweavers

4 search results - page 1 / 1
» Refinement, Validation and Benchmarking of a Model for E-Gov...
Sort
View
EGOV
2009
Springer
13 years 11 months ago
Refinement, Validation and Benchmarking of a Model for E-Government Service Quality
This paper presents the refinement and validation of a model for Quality of e-Government Services (QeGS). We built upon our previous work where a conceptualized model was identifie...
Babis Magoutas, Gregoris Mentzas
ICEGOV
2009
ACM
13 years 2 months ago
A web-based performance monitoring system for e-government services
An e-Government portal represents not only a reputable public image of the sovereignty of a region, it is responsible for serving many users from local citizens and beyond, in a r...
Simon Fong, Ho Si Meng
EGOV
2009
Springer
13 years 11 months ago
A Multiple-Item Scale for Assessing E-Government Service Quality
A critical element in the evolution of e-governmental services is the development of sites that better serve the citizens’ needs. To deliver superior service quality, we must fir...
Xenia Papadomichelaki, Gregoris Mentzas
WOSP
2005
ACM
13 years 10 months ago
A capacity management service for resource pools
Resource pools are computing environments that offer virtualized access to shared resources. When used effectively they can align the use of capacity with business needs (flexi...
Jerry Rolia, Ludmila Cherkasova, Martin F. Arlitt,...