When having repeated interactions with a service provider, a service consumer might desire guarantees on the delivery of the service. These guarantees involve both functional and n...
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee th...
With the number of e-Business applications dramatically increasing, a service level agreement (SLA) will play an important part in Web services. The SLA is a combination of severa...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
While a lot of work has been done on the problem of the automated generation of plans that compose web services, the problem of monitoring their execution has still to be investig...
Fabio Barbon, Paolo Traverso, Marco Pistore, Miche...