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» Roles in Agile Software Development Teams
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SACMAT
2003
ACM
13 years 10 months ago
Cooperative role-based administration
In large organizations the administration of access privileges (such as the assignment of an access right to a user in a particular role) is handled cooperatively through distribu...
Horst Wedde, Mario Lischka
SIGUCCS
2000
ACM
13 years 9 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore