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CIMCA
2005
IEEE
13 years 6 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
KDD
2012
ACM
178views Data Mining» more  KDD 2012»
11 years 7 months ago
Differentially private transit data publication: a case study on the montreal transportation system
With the wide deployment of smart card automated fare collection (SCAFC) systems, public transit agencies have been benefiting from huge volume of transit data, a kind of sequent...
Rui Chen, Benjamin C. M. Fung, Bipin C. Desai, N&e...
FAST
2007
13 years 6 months ago
Failure Trends in a Large Disk Drive Population
It is estimated that over 90% of all new information produced in the world is being stored on magnetic media, most of it on hard disk drives. Despite their importance, there is re...
Eduardo Pinheiro, Wolf-Dietrich Weber, Luiz Andr&e...
ICAC
2009
IEEE
13 years 11 months ago
Run-time correlation engine for system monitoring and testing
We present an approach and implementation for run-time correlation of large volumes of log data and symptom matching of know issues in the context of large enterprise applications...
Viliam Holub, Trevor Parsons, Patrick O'Sullivan, ...
HICSS
2000
IEEE
136views Biometrics» more  HICSS 2000»
13 years 9 months ago
Ordered End-to-End Multicast for Distributed Multimedia Systems
We address the problem of message ordering for reliable multicast communication. End-to-end multicast ordering is useful for ensuring the collective integrity and consistency of d...
Hans-Peter Dommel, J. J. Garcia-Luna-Aceves