This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
With the wide deployment of smart card automated fare collection (SCAFC) systems, public transit agencies have been benefiting from huge volume of transit data, a kind of sequent...
Rui Chen, Benjamin C. M. Fung, Bipin C. Desai, N&e...
It is estimated that over 90% of all new information produced in the world is being stored on magnetic media, most of it on hard disk drives. Despite their importance, there is re...
We present an approach and implementation for run-time correlation of large volumes of log data and symptom matching of know issues in the context of large enterprise applications...
Viliam Holub, Trevor Parsons, Patrick O'Sullivan, ...
We address the problem of message ordering for reliable multicast communication. End-to-end multicast ordering is useful for ensuring the collective integrity and consistency of d...