Applications that rely on mobile devices for user interaction must be mindful of the user's limited attention, which will typically be split between several competing tasks. C...
Stephen Knox, Ross Shannon, Lorcan Coyle, Adrian K...
Abstract. The increasing volume of digital communication is raising new challenges in the management of the information flow. We discuss the usage of context to infer presence info...
Enabling people-to-people interaction across heterogeneous communication end-points enhances user experience and fosters people collaboration. This paper presents the design and i...
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
Instant Messaging is in addition to Web and Email the most popular service on the Internet. With xOperator we demonstrate the implementation of a strategy which deeply integrates I...