The present emergence of loosely-coupled, inter-enterprise collaboration, i.e., virtual organizations calls for new kind of middleware: generic, common facilities for managing cont...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Business applications are facing an increasing demand for being delivered as on-demand services. Service Level Agreements (SLAs) are a common way for specifying the exact condition...
Wolfgang Theilmann, Ulrich Winkler, Jens Happe, Il...
This paper presents a market-enabling framework where users, content providers and network operators can interact in the seamless, transparent sale and delivery of a wide range of...