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DAIS
2007
13 years 7 months ago
Service Level Agreement Management in Federated Virtual Organizations
The present emergence of loosely-coupled, inter-enterprise collaboration, i.e., virtual organizations calls for new kind of middleware: generic, common facilities for managing cont...
Tuomas Nurmela, Lea Kutvonen
ICSEA
2009
IEEE
13 years 3 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
FIS
2010
13 years 3 months ago
Managing On-Demand Business Applications with Hierarchical Service Level Agreements
Business applications are facing an increasing demand for being delivered as on-demand services. Service Level Agreements (SLAs) are a common way for specifying the exact condition...
Wolfgang Theilmann, Ulrich Winkler, Jens Happe, Il...
CN
2004
136views more  CN 2004»
13 years 5 months ago
Managing service level agreements in Premium IP networks: a business-oriented approach
This paper presents a market-enabling framework where users, content providers and network operators can interact in the seamless, transparent sale and delivery of a wide range of...
Salvatore D'Antonio, Maurizio D'Arienzo, Marcello ...
HICSS
2008
IEEE
101views Biometrics» more  HICSS 2008»
14 years 6 hour ago
Situated Decision Support for Managing Service Level Agreement Negotiations
  In this paper we propose a situated decision support system for efficient negotiating of service  level  agreements  (SLAs)  in  Grids.  Situated  decisionÂ...
Rustam M. Vahidov, Dirk Neumann