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» Service level management with agent technology
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EEE
2005
IEEE
13 years 11 months ago
Service Composition in a Secure Agent-Based Architecture
We describe an agent-based situation-aware survivable architecture for the discovery and composition of web services. Our architecture provides for proofs that guaranteethe consis...
Ramesh Bharadwaj, Supratik Mukhopadhyay, Nilay Pad...
ATAL
2006
Springer
13 years 9 months ago
Coordination in Disaster Management and Response: A Unified Approach
Natural, technological and man-made disasters are typically followed by chaos that results from an inadequate overall response. Three separate levels of coordination are addressed ...
Myriam Abramson, William Chao, Joseph Macker, Ranj...
INFOCOM
1996
IEEE
13 years 9 months ago
Intelligent Agents: An Emerging Technology for Next Generation Telecommunications?
The telecommunications environment is changing its face towards an open market of information services where the vision is "information any time, at any place, in any form&qu...
Thomas Magedanz, Kurt Rothermel, Sven Krause
MANSCI
2008
116views more  MANSCI 2008»
13 years 5 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
ISN
1994
Springer
136views Communications» more  ISN 1994»
13 years 9 months ago
High-Level Access APIs in the OSIMIS TMN Platform: Harnessing and Hiding
There is a common unjustified belief that OSI management technology, despite being very powerful, is difficult to implement because of the complexity of the underlying service/prot...
George Pavlou, Thurain Tin, Andy Carr