2 search results - page 1 / 1 » Serviceflow Management: Caring for the Citizen's Concern in ... |
HICSS
2002
IEEE
13 years 9 months ago
2002
IEEE
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...
EGOV
2003
Springer
13 years 9 months ago
2003
Springer
: New information and communication technologies within the Administration give rise to a series of important challenges: to select and use the various telematic and computer-relat...