People come to online communities seeking information, encouragement, and conversation. When a community responds, participants benefit and become more committed. Yet interactions...
Jaime Arguello, Brian S. Butler, Elisabeth Joyce, ...
Online communities can help people form productive relationships. Unfortunately, this potential is not always fulfilled: many communities fail, and designers don't have a sol...
Pamela J. Ludford, Dan Cosley, Dan Frankowski, Lor...
feel abstract and informational rather than inviting for social interaction. Consequently, newcomers and occasional visitors to such sites cannot quickly assess who the participant...
In this paper, we consider the evolution of structure within large online social networks. We present a series of measurements of two such networks, together comprising in excess ...
Online communities need regular maintenance activities such as moderation and data input, tasks that typically fall to community owners. Communities that allow all members to part...
Dan Cosley, Dan Frankowski, Sara B. Kiesler, Loren...