: A software maintenance methodology, The Software Service Bay, is introduced. This methodology is analogous to the automotive service bay which employs a number of experts for par...
Software services are being promoted as the next big step forward in software engineering.. Inevitably, both service vendor and service client programs will require maintenance. W...
Software vendors are unaware of how their software performs in the field. They do not know what parts of their software are used and appreciated most and have little knowledge ab...
Henk van der Schuur, Slinger Jansen, Sjaak Brinkke...