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ICTAI
1994
IEEE
13 years 8 months ago
A Tool to Support Knowledge Based Software Maintenance: The Software Service Bay
: A software maintenance methodology, The Software Service Bay, is introduced. This methodology is analogous to the automotive service bay which employs a number of experts for par...
Jonathan I. Maletic, Robert G. Reynolds
CSMR
2003
IEEE
13 years 9 months ago
Software Services and Software Maintenance
Software services are being promoted as the next big step forward in software engineering.. Inevitably, both service vendor and service client programs will require maintenance. W...
Keith H. Bennett, Jie Xu
KBSE
2008
IEEE
13 years 11 months ago
Becoming responsive to service usage and performance changes by applying service feedback metrics to software maintenance
Software vendors are unaware of how their software performs in the field. They do not know what parts of their software are used and appreciated most and have little knowledge ab...
Henk van der Schuur, Slinger Jansen, Sjaak Brinkke...