Recent years have seen many significant advances in program comprehension and software maintenance automation technology. In spite of the enormous potential savings in software ma...
In the past decade outsourcing a software system’s support and maintenance has become relatively common across most organizations. In this paper we consider a few issues governi...
A customer reported problem (or Trouble Ticket) in software maintenance is typically solved by one or more maintenance engineers. The decision of allocating the ticket to one or m...
Web services systems impose additional complexity upon software maintenance and evolution processes. To handle it, we propose a framework for evolving and maintaining Web service ...
—Preventive maintenance of operational software systems, a novel technique for software fault tolerance, is used specifically to counteract the phenomenon of software “aging.â€...