2 search results - page 1 / 1 » Speeding up call center simulation and optimization by Marko... |
WSC
2008
13 years 6 months ago
2008
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
GECCO
2010
Springer
13 years 9 months ago
2010
Springer
Crowding is a technique used in genetic algorithms to preserve diversity in the population and to prevent premature convergence to local optima. It consists of pairing each offsp...