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WSC
2008
11 years 8 months ago
Speeding up call center simulation and optimization by Markov chain uniformization
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
Eric Buist, Wyean Chan, Pierre L'Ecuyer
GECCO
2010
Springer
207views Optimization» more  GECCO 2010»
11 years 11 months ago
Generalized crowding for genetic algorithms
Crowding is a technique used in genetic algorithms to preserve diversity in the population and to prevent premature convergence to local optima. It consists of pairing each offsp...
Severino F. Galán, Ole J. Mengshoel
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