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MANSCI
2008
96views more  MANSCI 2008»
13 years 4 months ago
Staffing of Time-Varying Queues to Achieve Time-Stable Performance
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...
TELSYS
2002
104views more  TELSYS 2002»
13 years 4 months ago
The Analysis of Queues with Time-Varying Rates for Telecommunication Models
Abstract. Time dependent behavior has an impact on the performance of telecommunication models. Examples include: staffing a call center, pricing the inventory of private line serv...
William A. Massey
JAIR
2008
121views more  JAIR 2008»
13 years 4 months ago
A Constraint Programming Approach for Solving a Queueing Control Problem
In a facility with front room and back room operations, it is useful to switch workers between the rooms in order to cope with changing customer demand. Assuming stochastic custom...
Daria Terekhov, J. Christopher Beck