In response to the proposal to digitise the journal Nature (1869->1992), published by Macmillan, a pilot project was commissioned to discover the technical issues and ascertain...
This paper presents a specifically database-inspired approach (called DOGMA) for engineering formal ontologies, implemented as shared resources used to express agreed formal semant...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Abstract: As enterprises worldwide race to improve real-time management to improve productivity, customer services and flexibility, huge resources have been invested into enterpris...