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JODL
2000
65views more  JODL 2000»
13 years 5 months ago
Nature: a prototype digital archive
In response to the proposal to digitise the journal Nature (1869->1992), published by Macmillan, a pilot project was commissioned to discover the technical issues and ascertain...
Ross MacIntyre, Simon Tanner
COOPIS
2002
IEEE
13 years 10 months ago
Formal Ontology Engineering in the DOGMA Approach
This paper presents a specifically database-inspired approach (called DOGMA) for engineering formal ontologies, implemented as shared resources used to express agreed formal semant...
Mustafa Jarrar, Robert Meersman
WSC
2007
13 years 7 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
JUCS
2006
95views more  JUCS 2006»
13 years 5 months ago
POCA : A User Distributions Algorithm in Enterprise Systems with Clustering
Abstract: As enterprises worldwide race to improve real-time management to improve productivity, customer services and flexibility, huge resources have been invested into enterpris...
Ping-Yu Hsu, Ping-Ho Ting