Online dispute resolution is becoming the main method when dealing with a conflict in e-commerce. A family of defeasible reasoning patterns is used to provide a useful link betwee...
: Argumentation theory is often used in multi agent-systems to facilitate autonomous agent reasoning and multi-agent interaction. The technology can also be used to develop online ...
This paper consists of a summary of the lessons learned from seven years of experience in online mediation and set future trends. Keywords. Online Dispute Resolution, ODR, mediatio...
Current approaches for the design of Online Dispute Resolution (ODR) systems involve the replication of Alternative Dispute Resolution practices such as mediation and negotiation. ...