— In recent years, a lot of companies and laboratories start to announce their various prototype service robots. As we could know in that point, the market for intelligent servic...
As more and more e-retailers promise their customers that online experiences will be satisfying ones, understanding what creates a satisfying customer experience becomes crucial. ...
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...
Recent research in mobile robot navigation make it feasible to utilize autonomous robots in service fields. But, such applications require more than just navigation. To operate in...
— As an increasing number of robots have been designed to interact with people on a regular basis, research into human-robot interaction has become more widespread. At the same t...
Kristen Stubbs, Debra Bernstein, Kevin Crowley, Il...