Modern communication technologies enable recruitment interviews to be held remotely through the use of video conferencing. However, the effective deployment of such services, at a...
Mark Kiddell, Min Chen, David J. Oborne, F. W. Sla...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...