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» Textual Reuse for Email Response
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EWCBR
2004
Springer
13 years 10 months ago
Textual Reuse for Email Response
The case-based reasoning approach to email response consists of reusing past messages to synthesize new responses to incoming requests. This task presents various challenges due to...
Luc Lamontagne, Guy Lapalme
IJCAI
2007
13 years 6 months ago
A Predictive Approach to Help-Desk Response Generation
We are developing a corpus-based approach for the prediction of help-desk responses from features in customers’ emails, where responses are represented at two levels of granular...
Yuval Marom, Ingrid Zukerman
BEHAVIOURIT
2004
113views more  BEHAVIOURIT 2004»
13 years 4 months ago
Empathy and online interpersonal trust: A fragile relationship
Abstract. The rapid growth of personal email communication, instant messaging and online communities has brought attention to the important role of interpersonal trust in online co...
Jinjuan Feng, Jonathan Lazar, Jenny Preece
ASE
2004
137views more  ASE 2004»
13 years 4 months ago
Automatically Restructuring Programs for the Web
The construction of interactive server-side Web applications differs substantially from the construction of traditional interactive programs. In contrast, existing Web programming...
Jacob Matthews, Robert Bruce Findler, Paul T. Grau...