32 search results - page 2 / 7 » The Business Value of CRM Systems: A Resource-Based Perspect... |
BPM
2010
Springer
13 years 5 months ago
2010
Springer
Business webs are collections of enterprises designed to jointly satisfy a consumer need. Designing business webs calls for modeling the collaboration of enterprises from different...
WER
2005
Springer
13 years 10 months ago
2005
Springer
How business and software analysts explore, document, and negotiate requirements for enterprise systems is critical to the benefits their organizations will eventually derive. In t...
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
Many business processes are relying on a smooth and flexible IT support. A major finding of IS research is that in order to generate value from IT the complementarities between IT...
IS
2007
13 years 4 months ago
2007
Contemporary information systems (e.g., WfM, ERP, CRM, SCM, and B2B systems) record business events in so-called event logs. Business process mining takes these logs to discover p...
ISJ
2002
13 years 4 months ago
2002
This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in ...