32 search results - page 3 / 7 » The Business Value of CRM Systems: A Resource-Based Perspect... |
EEE
2004
IEEE
13 years 9 months ago
2004
IEEE
e-Transformation technologies, for the past few years, have been evolving towards the goal of information integration and system interoperability. While there is no doubt that int...
CAISE
2007
Springer
13 years 11 months ago
2007
Springer
Innovative networked value constellations, such as Cisco or Dell, are often enabled by Information Technology (IT). The same holds for the Distributed Electricity Balancing Service...
ICEBE
2007
IEEE
13 years 5 months ago
2007
IEEE
- E-services are used as the cornerstones for modeling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services ...
BTW
2009
Springer
13 years 12 months ago
2009
Springer
: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
One of the main concerns of IT governance is IT’s delivery of value to the business, which is driven by strategic business and IT alignment (SBITA). How to operationally assess ...