77 search results - page 2 / 16 » The Impact of Business Process Outsourcing on Firm Performan... |
ECIS
2003
13 years 6 months ago
2003
Diversification may increase economic benefits through more efficient utilization of business resources across multiple markets. However, the benefits of these scope economies are...
ECIS
2004
13 years 6 months ago
2004
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
HICSS
2007
IEEE
13 years 11 months ago
2007
IEEE
Existing studies on IT outsourcing have mainly examined partnership factors that influence IT outsourcing effectiveness. This stream of IT outsourcing research has largely ignored...
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
Managing risks in outsourcing has been widely researched but is still not fully understood by either academics or practitioners. Recent research on IS outsourcing relationships ha...
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...