826 search results - page 3 / 166 » The Modernization of a Call Center |
CLUSTER
2007
IEEE
14 years 2 days ago
2007
IEEE
— The concept of Remote Procedure Call (RPC) was proposed more than 30 years ago. Although various RPC systems have been studied and implemented, the existing RPC systems lack ma...
CCGRID
2008
IEEE
14 years 7 days ago
2008
IEEE
—Current data-centers employ admission control mechanism to maintain low response time and high throughput under overloaded scenarios. Existing mechanisms use internal (on the ov...
CONEXT
2009
ACM
13 years 6 months ago
2009
ACM
Motivated by increased concern over energy consumption in modern data centers, we propose a new, distributed computing platform called Nano Data Centers (NaDa). NaDa uses ISP-cont...
WSC
2007
13 years 8 months ago
2007
In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
EOR
2010
13 years 5 months ago
2010
We propose both robust and data-driven approaches to a fluid model of call centers that incorporates random arrival rates with abandonment to determine staff levels and dynamic ro...