This paper presents the arguments for a research proposal on predicting business events in a Business Process Intelligence (BPI) context. The paper argues that BPI holds a potentia...
Business intelligence is a business management term used to describe applications and technologies which are used to gather, provide access to and analyze data and information abo...
Text classification has matured as a research discipline over the last decade. Independently, business intelligence over structured databases has long been a source of insights fo...
Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
Abstract. Flexibility and automatic learning are key aspects to support users in dynamic business environments such as value chains across SMEs or when organizing a large event. Pr...