Various forms of agreements naturally arise in the service provider model as well as in multi-party computing models such as business-to-business, utility and grid computing. The r...
There is wide agreement that architecture plays a prominent role in large, complex software systems. Selection of an appropriate architecture – one that matches the system requi...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...