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» The XP Customer Role in Practice: Three Studies
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HICSS
2002
IEEE
82views Biometrics» more  HICSS 2002»
13 years 10 months ago
Customer Role Ambiguity in Community Management
This paper examines challenges involved in managing product-centered communities. Using the notion of customer role ambiguity, the paper explores the ambiguity involved in balanci...
Helena Holmström, Ola Henfridsson
HICSS
2007
IEEE
132views Biometrics» more  HICSS 2007»
13 years 11 months ago
Using Agile Practices to Spark Innovation in a Small to Medium Sized Business
The media industry is challenged to find new lines of business as technology redefines content, distribution and customer expectations. This is a case study of Oxygen Media where ...
Ken H. Judy, Ilio Krumins-Beens
SEKE
2007
Springer
13 years 11 months ago
Incremental Effort Prediction Models in Agile Development using Radial Basis Functions
One of the impediments to the wide dissemination of software estimation and measurement practices is the significant overhead imposed by these practices on the project and develop...
Raimund Moser, Witold Pedrycz, Giancarlo Succi
AGILEDC
2004
IEEE
13 years 9 months ago
Agile Methods for Large Organizations - Building Communities of Practice
Agile development practices respect tacit knowledge, make communication more effective, and thus foster the knowledge creation process. However the current agile methods, like XP,...
Tuomo Kähkönen
HICSS
2006
IEEE
123views Biometrics» more  HICSS 2006»
13 years 11 months ago
Determinants of Performance in Customer Relationship Management - Assessing the Technology Usage-Performance Link
The management of customer relationships has become a top priority for companies in the last years. Despite this, little is known about the factors of successful CRM implementatio...
Goetz Greve, Sönke Albers