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APSEC
2004
IEEE
13 years 9 months ago
A Dual-Mode Exerciser for a Collaborative Computing Environment
Computer-supported cooperative work (CSCW) supports groups with communication and coordination during the execution of their activities. It allows physically dispersed teams to en...
Chien-Min Wang, Shyh-Fong Hong, Shun-Te Wang, Hsi-...
SIGUCCS
2000
ACM
13 years 9 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore