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WSC
2001
13 years 5 months ago
The use of simulation for process improvement at an ambulatory surgery center
This work has for objective building a simulation model to evaluate different alternatives of operation of a projected center for ambulatory surgery. For the construction of the m...
Francisco J. Ramis, Jorge L. Palma, Felipe F. Baes...
WSC
2008
13 years 6 months ago
A simulator to improve waiting times at a Medical Imaging Center
Medical Imaging Centers (MIC) are critical units in every hospital or medical center because they are an important step in generating a patient's diagnostic. This paper shows...
Francisco J. Ramis, Felipe F. Baesler, Edgar Berho...
WSC
2001
13 years 5 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
CORR
2007
Springer
140views Education» more  CORR 2007»
13 years 4 months ago
Virtual reality: A human centered tool for improving Manufacturing
: Manufacturing is using Virtual Reality tools to enhance the product life cycle. Their definitions are still in flux and it is necessary to define their connections. Thus, firstly...
Fouad Bennis, Damien Chablat, Philippe Dépi...
BPM
2006
Springer
128views Business» more  BPM 2006»
13 years 8 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....