The research presented in the literature thus far on process deviations, inconsistencies and general nonconformance have all been very generic, process wide methodologies. Their a...
In the immediate aftermath of a disaster routine processes, even if specifically designed for such a situation, are not enacted blindly. Actions and processes rather adapt their be...
Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...
The EU Services Directive aims at easing the burdens for the EU's citizens to open up new businesses by providing a single-point-of-contact for the complete business lifecycle...
Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that gov...
Alexander Lazovik, Marco Aiello, Mike P. Papazoglo...