IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
The paper gives an overview of recent developments in Sweden concerning the communication and reception of the Open Access concept and the growth and co-ordination of digital acad...
A great jump towards the advent of the Semantic Web will take place when a critical mass of web resources is available for use in a semantic way. This goal can be reached by the c...
Toolkits and other tools have dramatically reduced the time and technical expertise needed to design and implement graphical user interfaces (GUIs) allowing high-quality, iterativ...
Johnny C. Lee, Daniel Avrahami, Scott E. Hudson, J...
One important trend in enterprise-scale IT has been the increasing use of business-to-business integration (B2Bi) technologies to automate business processes that cross organisati...
Dean Kuo, Alan Fekete, Paul Greenfield, Julian Jan...