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KDD
2008
ACM
142views Data Mining» more  KDD 2008»
14 years 5 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
ELPUB
2006
ACM
13 years 10 months ago
Open Access in Sweden 2002-2005
The paper gives an overview of recent developments in Sweden concerning the communication and reception of the Open Access concept and the growth and co-ordination of digital acad...
Jan Hagerlid
SAC
2005
ACM
13 years 10 months ago
Automatic learning of text-to-concept mappings exploiting WordNet-like lexical networks
A great jump towards the advent of the Semantic Web will take place when a critical mass of web resources is available for use in a semantic way. This goal can be reached by the c...
Dario Bonino, Fulvio Corno, Federico Pescarmona
ACMDIS
2004
ACM
13 years 10 months ago
The calder toolkit: wired and wireless components for rapidly prototyping interactive devices
Toolkits and other tools have dramatically reduced the time and technical expertise needed to design and implement graphical user interfaces (GUIs) allowing high-quality, iterativ...
Johnny C. Lee, Daniel Avrahami, Scott E. Hudson, J...
COMPSAC
2003
IEEE
13 years 10 months ago
Just What Could Possibly Go Wrong In B2B Integration?
One important trend in enterprise-scale IT has been the increasing use of business-to-business integration (B2Bi) technologies to automate business processes that cross organisati...
Dean Kuo, Alan Fekete, Paul Greenfield, Julian Jan...