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» Trust building with explanation interfaces
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NDQA
2003
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13 years 7 months ago
Inference Web: Portable and Sharable Explanations for Question Answering
The World Wide Web lacks support for explaining information provenance. When web applications return results, many users do not know what information sources were used, when they ...
Deborah L. McGuinness, Paulo Pinheiro da Silva
CHI
2001
ACM
14 years 6 months ago
Relational agents: a model and implementation of building user trust
Building trust with users is crucial in a wide range of applications, such as advice-giving or financial transactions, and some minimal degree of trust is required in all applicat...
Timothy W. Bickmore, Justine Cassell
EICS
2010
ACM
13 years 7 months ago
Xplain: an editor for building self-explanatory user interfaces by model-driven engineering
Modern User Interfaces (UI) must deal with the increasing complexity of applications in terms of functionality as well as new properties as plasticity. The plasticity of a UI deno...
Alfonso García Frey, Gaëlle Calvary, S...
HUC
2010
Springer
13 years 5 months ago
Toolkit to support intelligibility in context-aware applications
Context-aware applications should be intelligible so users can better understand how they work and improve their trust in them. However, providing intelligibility is nontrivial an...
Brian Y. Lim, Anind K. Dey
CHI
2008
ACM
14 years 6 months ago
Recovering trust and avoiding escalation: an overlooked design goal of social systems
The online trust discussion is focused on mechanisms for building and maintaining user trust. This paper introduces the relevance of providing for the repair of trust breakdowns. ...
Asimina Vasalou, Jens Riegelsberger