We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
This article explores traditional conceptualizations of credibility relying on quantitative and qualitative analyses of data collected by the Institute for the Future of the Book,...
A growing mount of available text data are being stored in relational databases, giving rise to an increasing need for the RDBMSs to support effective text retrieval. In this pape...
We study power control in multicell CDMA wireless networks as a team optimization problem where each mobile attains at the minimum its individual fixed target SIR level and beyon...
Tansu Alpcan, Xingzhe Fan, Tamer Basar, Murat Arca...
Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...