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EOR
2010
110views more  EOR 2010»
13 years 6 months ago
Online scheduling policies for multiclass call centers with impatient customers
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery
IJICST
2011
118views more  IJICST 2011»
12 years 9 months ago
Identification, Transparency, Interactivity: Towards a New Paradigm for Credibility for Single-Voice Blogs
This article explores traditional conceptualizations of credibility relying on quantitative and qualitative analyses of data collected by the Institute for the Future of the Book,...
Brian Carroll, R. Randolph Richardson
SIGMOD
2009
ACM
189views Database» more  SIGMOD 2009»
14 years 6 months ago
Query segmentation using conditional random fields
A growing mount of available text data are being stored in relational databases, giving rise to an increasing need for the RDBMSs to support effective text retrieval. In this pape...
Xiaohui Yu, Huxia Shi
WIOPT
2005
IEEE
13 years 11 months ago
Power Control for Multicell CDMA Wireless Networks: A Team Optimization Approach
We study power control in multicell CDMA wireless networks as a team optimization problem where each mobile attains at the minimum its individual fixed target SIR level and beyon...
Tansu Alpcan, Xingzhe Fan, Tamer Basar, Murat Arca...
MANSCI
2008
142views more  MANSCI 2008»
13 years 6 months ago
Predicting Product Purchase from Inferred Customer Similarity: An Autologistic Model Approach
Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...
Sangkil Moon, Gary J. Russell