The progress of mobile device technology unfolds a new spectrum of applications that challenges conventional infrastructure models. Most of these devices are perceived by their us...
The number of endusers using the Internet increases on the inside and outside of offices. Enduser-initiative development of applications has become important for automation of the...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Scientific articles are tailored to present information in human-readable aliquots. Although the Internet has revolutionized the way our society thinks about information, the trad...
The amount of biological data publicly available has experienced an exponential growth as the technology advances. Online databases are now playing an important role as informatio...