Time series are a data type of utmost importance in many domains such as business management and service monitoring. We address the problem of visualizing large time-related data ...
Ming C. Hao, Umeshwar Dayal, Daniel A. Keim, Tobia...
Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that gov...
Alexander Lazovik, Marco Aiello, Mike P. Papazoglo...
Databases are growing rapidly in scale and complexity. High performance, availability, and further service level agreements need to be satisfied under any circumstances to please ...
David Wiese, Gennadi Rabinovitch, Michael Reichert...
We are experiencing a new Social Web, where people share, communicate, commiserate, and conflict with each other. As evidenced by systems like Wikipedia, twitter, and delicious.co...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...