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CIKM
2009
Springer
14 years 1 days ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
ESORICS
2004
Springer
13 years 11 months ago
Discovering Novel Attack Strategies from INFOSEC Alerts
Abstract. Correlating security alerts and discovering attack strategies are important and challenging tasks for security analysts. Recently, there have been several proposed techni...
Xinzhou Qin, Wenke Lee