Email consumes significant time and attention in the workplace. We conducted an organizational survey to understand how and why people attend to incoming email messages. We examin...
Laura A. Dabbish, Robert E. Kraut, Susan R. Fussel...
Semanta is a system supporting Semantic Email, implemented as an add-in to two popular Mail User Agents, using existing email transport technology and integrated with the Social Se...
Simon Scerri, Ioana Giurgiu, Brian Davis, Siegfrie...
A study of email responsiveness was conducted to understand how the timing of email responses conveys important information. Interviews and observations explored users’ perceptio...
Email has become overloaded as users make use of email tools for performing a wide range of activities. Previous studies have demonstrated the different strategies employed by ema...
We consider activity-centered tasks in email, including the novel task of predicting future involvement of persons from an enterprise in an ongoing activity represented by a folde...
Einat Minkov, Ramnath Balasubramanyan, William W. ...