This paper examines how different facets of favorable user behavior drive the success of an online community by using a unique data set with surveys from 1,389 participants from t...
People come to online communities seeking information, encouragement, and conversation. When a community responds, participants benefit and become more committed. Yet interactions...
Jaime Arguello, Brian S. Butler, Elisabeth Joyce, ...
The success of many online services today depends on the company’s ability to persuade users to take specific actions, such as registering or inviting friends. We examined over 5...
Peer production systems rely on users to self-select appropriate tasks and “scratch their personal itch”. However, many such systems require significant maintenance work, whic...
Aniket Kittur, Bryan A. Pendleton, Robert E. Kraut
We studied the evolution of an online innovation community and users’ interaction behavior through social network analysis to explore how to build an innovation community and ge...