Email archives are full of social information, including how messages are addressed and frequency of contact between senders and receivers. To study the use of this rich metadata ...
Danyel Fisher, A. J. Bernheim Brush, Bernie Hogan,...
Email triage is the process of going through unhandled email and deciding what to do with it. This process can quickly become a serious problem for users with large volumes of ema...
Carman Neustaedter, A. J. Bernheim Brush, Marc A. ...
Today customers want to use powerful search engines for their huge and increasing content repositories. Full-text-only products with simple result lists are not enough to satisfy t...