We describe a visualization application intended for operational use in formulating business strategy in the customer service arena. The visualization capability provided in this ...
Business visualization is becoming increasingly important, since managers recognize the power of human visual intuition in information-rich decision tasks. Nevertheless, despite i...
In this paper we present a framework and methodology for aligning the business strategy and IT/IS for an organization offering an e-service in a multi-organizational setting. We e...
The term business model has been used loosely several times for describing a company's strategies, revenue model, processes and overall business logic both by researchers and...
This paper describes a novel method by which a dialogue agent can learn to choose an optimal dialogue strategy. While it is widely agreed that dialogue strategies should be formul...
Marilyn A. Walker, Jeanne Frommer, Shrikanth Naray...