Email is an increasingly important and ubiquitous means of communication, both facilitating contact between individuals and enabling rises in the productivity of organizations. Ho...
Compared to the telephone, email based customer care is increasingly becoming the preferred channel of communication for corporations and customers. Most email-based customer care...
Social network-based systems usually suffer from two major limitations: they tend to rely on a single data source (e.g. email traffic), and the form of network patterns is often p...
Yevgeniy Eugene Medynskiy, Nicolas Ducheneaut, Aym...
Within the area of criminal and terrorist social network analysis, there is little research being done on analysing the communication behavior of criminal and terrorist groups. In...
Mark Jyn-Huey Lim, Michael Negnevitsky, Jacky Hart...