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» WEBCAP: a capacity planning tool for web resource management
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SIGUCCS
2000
ACM
13 years 9 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
ELPUB
1999
ACM
13 years 9 months ago
Learning Curves: Managing Smooth Product Development Cycles in Non-Print Environments
and abstract entry. But since the burgeoning of the scholarly literature since World War II, these processes had become well-known and expertly done by most organizations in the pu...
Jill O'Neill, Chris Leonard