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CSCW
2004
ACM
13 years 11 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
CSCW
2004
ACM
13 years 11 months ago
Influencing group participation with a shared display
During face-to-face interactions, groups frequently overly rely on the dominant viewpoint to lead the group in its decision-making process. We begin with a discussion of this phen...
Joan Morris DiMicco, Anna Pandolfo, Walter Bender
SIGMOD
2009
ACM
190views Database» more  SIGMOD 2009»
14 years 6 months ago
Augmented social cognition: using social web technology to enhance the ability of groups to remember, think, and reason
We are experiencing a new Social Web, where people share, communicate, commiserate, and conflict with each other. As evidenced by systems like Wikipedia, twitter, and delicious.co...
Ed H. Chi
IMC
2010
ACM
13 years 3 months ago
Listen to me if you can: tracking user experience of mobile network on social media
Social media sites such as Twitter continue to grow at a fast pace. People of all generations use social media to exchange messages and share experiences of their life in a timely...
Tongqing Qiu, Junlan Feng, Zihui Ge, Jia Wang, Jun...
CHI
2010
ACM
13 years 9 months ago
Across boundaries of influence and accountability: the multiple scales of public sector information systems
The use of ICTs in the public sector has long been touted for its potential to transform the institutions that govern and provide social services. The focus, however, has largely ...
Christopher A. Le Dantec, W. Keith Edwards