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SIGUCCS
2003
ACM
13 years 10 months ago
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
Working on a small campus has many advantages: Familiarity with the majority of faculty and staff, in-depth knowledge of how systems interact, adding the personal touch to each in...
Mark Watts
JUCS
2006
133views more  JUCS 2006»
13 years 5 months ago
The Transformation of the Web: How Emerging Communities Shape the Information we Consume
: To date, one of the main aims of the World Wide Web has been to provide users with information. In addition to private homepages, large professional information providers, includ...
Josef Kolbitsch, Hermann A. Maurer
WETICE
1999
IEEE
13 years 9 months ago
Here Is the Knowledge-Where Should I Put It?
In order to design useful knowledge media spaces to knowledge workers it is essential that we understand the nature of the work conducted and the knowledge applied in real setting...
Peter H. Carstensen, Ulrika Snis
EDBT
2010
ACM
123views Database» more  EDBT 2010»
13 years 8 months ago
Lost source provenance
As the use of derived information has grown in recent years, the importance of provenance has been recognized, and there has been a great deal of effort devoted to developing tec...
Jing Zhang, H. V. Jagadish
INFSOF
2007
126views more  INFSOF 2007»
13 years 5 months ago
Software maintenance seen as a knowledge management issue
Creating and maintaining software systems is a knowledge intensive task. One needs to have a good understanding of the application domain, the problem to solve and all its require...
Nicolas Anquetil, Káthia Marçal de O...