Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
A huge amount of effort is consumed in modelling business processes, and then in developing and maintaining tools, documentation, and training courses to support the modelled proce...
Explanation requires a dialogue. Users must be allowed to ask questions about previously given explanations. However, building an interface that allows users to ask follow-up ques...
Abstract. State-of-the-art proof presentation systems suffer from several deficiencies. First, they simply present the proofs without motivating why the proof is done as it is do...
We live in a world where many kinds of data about us can be collected and more will be collected as Ubicomp technologies mature. People reflect on this data using different tools ...