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CHIMIT
2008
ACM
13 years 5 months ago
Understanding and supporting personal activity management by IT service workers
Many recent studies provide evidence of the challenges experienced by knowledge workers while multi-tasking among several projects and initiatives. Work is often interrupted, and ...
Víctor M. González, Leonardo Galicia...
CHIMIT
2008
ACM
13 years 5 months ago
Policy-based IT automation: the role of human judgment
Policy-based automation is emerging as a viable approach to IT systems management, codifying high-level business goals into executable specifications for governing IT operations. ...
Eser Kandogan, John H. Bailey, Paul P. Maglio, Ebe...
CHIMIT
2008
ACM
13 years 5 months ago
Guidelines for designing IT security management tools
An important factor that impacts the effectiveness of security systems within an organization is the usability of security management tools. In this paper, we present a survey of ...
Pooya Jaferian, David Botta, Fahimeh Raja, Kirstie...